Refund policy

At TRENDING OAKS, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unwashed, and in original condition
  • Have all original tags and packaging intact
  • Be returned within the specified return timeframe
  • Not fall under non-returnable categories (see below)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within 7 DAYS of receiving your order.
  • Return requests made after this period may not be accepted.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection.
  • If approved, your refund will be initiated to your original payment method.

4. Refund Timing

  • Refunds are processed within 5-7 BUSINESS DAYS after approval.
  • The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

5. Exchange Options

  • We offer exchanges for size or defective products, subject to availability.
  • If the requested size or item is unavailable, you may opt for a refund or store credit.

6. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 7 DAYS of delivery.
  • Kindly provide clear photos/videos as proof for faster resolution.
  • We will arrange a replacement or full refund at no additional cost.

7. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or clearance
  • Used, washed, or damaged items (not due to our fault)
  • Products without original tags or packaging

8. Return Shipping Costs

  • Return shipping costs may be:
    • Covered by us in case of defective/wrong items
    • Or borne by the customer for other returns (depending on policy)
  • Shipping charges (if any) are non-refundable.

9. How to Initiate a Return

To start a return, please contact us at:

  • Email: trendingoaks2026@gmail.com

Include your:

  • Order number
  • Reason for return
  • Supporting images (if applicable)